Refund policy

🔁 Return & Refund Policy

Last Updated: 03 May 2026

At [STORE NAME], customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

📦 Return Eligibility Criteria

To qualify for a return:

  • The item must be unused, unworn, and in original condition
  • The item must include all original packaging, tags, and accessories
  • A valid proof of purchase (order confirmation/receipt) is required

⏱️ Return Timeframe

  • Returns must be requested within 2 days of receiving your order
  • Requests after this period may not be accepted

💸 Refund Process & Timing

  • Once your return is received and inspected, we will notify you of the status
  • If approved, your refund will be processed within [REFUND PROCESSING TIME]
  • The refund will be issued to your original payment method

👉 Note: It may take additional time for your bank or payment provider to reflect the refund.

🔄 Exchange Options

  • We offer exchanges for:
    • Damaged items
    • Defective products
    • Incorrect items received
  • To request an exchange, contact us at : supportsnstore@gmail.com
  • Exchanges are subject to product availability

⚠️ Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us within 2 days
  • Provide clear photos/videos as proof
  • We will offer:
    • Free replacement OR
    • Full refund (based on your preference)

👉 No extra charges will be applied in such cases.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Used, worn, or damaged items (not due to our fault)
  • Items missing original packaging or tags
  • Personal care or hygiene products (if opened)
  • Sale/discounted items (if applicable)

🚚 Return Shipping Costs

  • Return shipping costs are:
    • [CUSTOMER PAYS / FREE RETURNS / DEPENDS ON CASE]
  • If the return is due to:
    • Wrong product sent
    • Damaged/defective item

👉 We will cover the return shipping cost.

❗ Important Notes

  • Returns must be approved before sending items back
  • Unauthorized returns may not be accepted
  • We reserve the right to reject returns that do not meet the above conditions

📞 Contact Us

For any return, refund, or exchange queries:

  • Email: supportsnstore@gmail.com

💡 Best Setup for Indian Stores (Recommended):

  • Return window: 5–7 days
  • Refund time: 5–10 business days
  • Free return only for damaged/wrong items